Home / Inbox
One shared inbox.
Assignment and internal notes.
Your whole team works from one queue. Every conversation has an owner, and notes stay inside the team.
What you get
A queue the whole team can trust.
01
Shared queue
Everyone sees the same conversations, in one list.
02
Assignment
Each conversation has one owner, so nothing is answered twice or not at all.
03
Internal notes
Talk about a conversation without the customer seeing it.
04
Customer history
Every earlier thread with the same person.
05
Saved replies
Answers your team reuses, kept in one place.
06
Status
Open, waiting or closed, at a glance.
A day in the inbox
Every move is logged.
Assignments, notes and replies are kept in order, so anyone can pick up a conversation.
NewEmail from a customer arrives
AssignedRouted to a teammate
NoteInternal note added
RepliedA person sends the answer
ClosedMarked resolved
Example sequence, not real data.
Status
What's there at launch.
| Feature | What it does | Status |
|---|---|---|
| Shared inbox | One queue for the team | At launch |
| Assignment | One owner per conversation | At launch |
| Internal notes | Team-only notes | At launch |
See it with your team.
Tell us how many people answer customers today.