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Support, answered.
Tickets, SLAs and satisfaction.
Support requests become tickets with a target response time, and customers can tell you how it went.
Status
Rolling out in stages.
Tickets are not available at launch. Here's what's planned.
| Feature | What it does | Status |
|---|---|---|
| Tickets | Open, assign, resolve | Coming later |
| SLAs | Target response and resolution times | Coming later |
| CSAT | Satisfaction surveys after a ticket closes | Coming later |
Planned
How a ticket moves.
- OpenedFrom any channel.
- PrioritisedWith an SLA target.
- AssignedTo one owner.
- WorkedNotes and replies.
- EscalatedIf the SLA is at risk.
- ResolvedClosed with a reason.
- SurveyedCustomer rates it.
Plan your support.
Tell us how support works today.